How can we help?
Our support service portal gives you relevant information about using the platform, our terms, and our processes — any time, day or night.
Top FAQ topics
How do I place a bulk order?
Browse the Farm products or General goods store, open a product, set your quantity and add it to your cart. At checkout you enter drop-off details and choose a freight quote before paying.
How does freight and delivery work?
When you check out, or from the Freight Finder, you can request quotes from vetted couriers. Compare price and ETA, award the shipment, and track its status through to delivery.
Can I track my order?
Yes. Every order has a status (paid, fulfilling, fulfilled) on your Orders page, and awarded freight requests show in-transit and delivered updates.
What payment methods are supported?
The platform is built for cards and Mobile Money and settles in your market's currency. (Live payment providers are connected per deployment.)
How do seller payouts work?
Earnings from fulfilled orders accrue to your ledger in the Bank section, minus the platform commission. You can request a payout once you have an available balance.
Can I apply for a loan or insurance?
Yes — sellers can request a loan or insurance from the Bank section. An admin reviews and, once approved, disburses it to your ledger.
What is contract farming on Mydjara?
A buyer and seller agree terms (product, quantity, price) up front. Sellers propose contracts inside Messages; buyers approve them in-chat, and either party can raise a dispute for admin resolution.
How do I raise a dispute?
Open the contract in Messages and choose Raise dispute. Our trust & safety team reviews it and resolves the contract as fulfilled or cancelled.
How do I start selling?
Register as a Seller / Farmer. After admin approval you can upload products with pricing and traceability details, manage inventory, and fulfil orders from your dashboard.
Can I offer warehousing services?
Yes. Register as a Warehousing provider and, once approved, add as many facilities as you operate across any country or region from your dashboard.
What does an Agric extension officer do here?
Consultants are assigned to farmers by an admin and log advisory sessions and quality inspections, helping producers meet quality and traceability standards.
Why is my account pending?
Seller, consultant, courier and warehousing accounts are vetted. You can sign in and see your status while an admin reviews your application; you'll be notified once approved.
How do I reset my password?
On the login page choose Forgot password? and follow the steps to receive a reset link by email.